Kid Routines support

Questions about sign-in, family access, routines, or a purchase? Contact OpticPing.

Email support

Tell us what happened, your app version, and device model. You may include a screenshot with personal information hidden. Do not send passwords, pairing codes, child photos, or card details.

Contact support

Common questions

I bought Pro but the app still shows Free

Check purchase status or restore in the app using the original Kid Routines Google sign-in identity. The Google Play payment account and the app's sign-in account may be different. Contact support if verification still fails.

How do I cancel or request a refund?

Open Google Play subscriptions to manage renewal. Refunds follow Google's applicable process and your legal rights. Deleting or uninstalling the app does not itself guarantee a refund.

How can I delete my account without the app?

Use our account-deletion request page. It explains email verification, shared family impact, and retained billing records.

A device no longer has family access

Check whether the owner unpaired it or whether Pro expired and additional adult access was revoked. Ask the family owner before pairing again. Never share codes with anyone outside your family.